SHOP HK NOW Refund Policy

At SHOP HK NOW, headquartered at 24/F, 12 Harcourt Road, Central, Hong Kong, we are committed to delivering premium international brand products and exceptional service to our valued customers. Our Refund Policy is designed to be transparent, fair, and rigorously enforced to ensure trust and protect against fraudulent activities. By placing an order on shophknow.com, you acknowledge and agree to the terms outlined below.

All Sales Are Final

All purchases made through shophknow.com are final and non-refundable. SHOP HK NOW does not offer refunds, returns, exchanges, or cancellations under any circumstances, including but not limited to:

  • Changes in personal preference or decisions to cancel an order after placement.

  • Errors in selecting incorrect products, sizes, or specifications.

  • Dissatisfaction with a product’s features, performance, or suitability for your intended use.

To ensure a confident purchase, we strongly recommend that customers carefully review all product details, including specifications, sizing, usage instructions, and ingredients (where applicable), prior to completing their order. Our comprehensive product descriptions and customer support are available to assist you in making informed decisions.

Damaged or Defective Items

In the unlikely event that a product arrives damaged or defective, SHOP HK NOW is committed to addressing legitimate claims promptly and fairly. To submit a claim, you must contact our Customer Service Team within three (3) calendar days of delivery via email at [email protected], providing:

  • Your order number.

  • A continuous, unedited video recording that clearly shows:

    • The condition of the parcel as received, prior to opening, including the external packaging and any visible signs of damage.

    • The process of opening the parcel, revealing the contents.

    • The specific damage or defect to the item itself.

  • A detailed written description of the issue.

The video evidence must be clear, high-resolution, and uninterrupted to demonstrate the condition of the parcel upon receipt and the nature of the damage or defect. Claims lacking this required video proof, submitted after the three-day period, or determined to be incomplete, fraudulent, or misleading will be rejected. Upon verification of a valid claim, we may, at our sole discretion, offer a replacement product or store credit. SHOP HK NOW maintains stringent measures to identify and prevent fraudulent claims, including verification of delivery records and scrutiny of submitted evidence.

Shipping and Delivery

SHOP HK NOW partners with trusted courier services to ensure reliable delivery of your orders. Once an order is dispatched, responsibility for the package transfers to the courier. We are not liable for delays, losses, or theft caused by the courier. For shipping-related issues, such as delayed, lost, or stolen packages, customers must contact the courier directly using the provided tracking number. SHOP HK NOW will not entertain claims for refunds or replacements due to courier-related issues, and attempts to exploit this policy will be addressed with strict enforcement.

Policy Enforcement and Anti-Fraud Measures

By placing an order on shophknow.com, you agree to comply with this Refund Policy. SHOP HK NOW employs robust systems and processes to detect and prevent fraudulent activities, including false claims of damage, non-delivery, or other misrepresentations. Any attempt to manipulate or exploit our policies will result in the rejection of claims and may lead to further action, including but not limited to account suspension or legal measures, as permitted by law.

Contact Us

For legitimate inquiries or concerns regarding this Refund Policy or your purchase, please contact our Customer Service Team exclusively via email at [email protected]. To ensure prompt resolution, claims for damaged or defective items must include the required video evidence and be submitted within three (3) calendar days of delivery.

We are committed to maintaining the highest standards of integrity and customer satisfaction while protecting our business from fraudulent activities. Thank you for choosing SHOP HK NOW.